General Information

Welcome to the Children’s Program

We look forward to assisting you with your goals.

Here is some general logistical information:

General Information About Us

Welcome new patients, click here to submit an intake request. An intake specialist will contact you.

Patients not seen in the past 6 months please click here

First appointments are consultations for parents only (no child). Please return your completed paperwork prior to the appointment. To download forms click here.
There are parking lots in front and in back of our building, including reserved parking on the upper level behind our building.
Check in on the floor indicated (3rd or 4th floors) in your appointment letter. If you are not sure of your check in, go to the main 3rd floor office. New clients or clients seeing a new clinician should arrive 15 minutes prior to your scheduled appointment. Please remember to check in with the front desk when you arrive.
Phones are answered between 8 a.m. and 5:15 p.m. Monday through Thursday and until 3 p.m. on Fridays. Summer hours vary and the office may be closed Fridays in July and August.
The front desk can schedule appointments and answer questions for clients seen over the past 6 months. Please cancel initial consultation and therapy appointments 48 business hours in advance to avoid a charge. A mandatory fee of up to 50% of the charge will be assessed for missed appointments or appointments cancelled without notice. Cancellations left on voice mail after business hours will be considered received as of the next business day.

If you must cancel an evaluation appointment, please notify us at least one week in advance. We may elect not to reschedule evaluations cancelled without sufficient notice.
Clinicians will attempt to return calls within 24 hours. It helps us to know when the best times are to call you. Occasionally, you may not be available when we call. Please call the clinic again if your call is urgent or if you have not been contacted within 24 hours. Normally, there is no charge for brief phone contact. You will be charged for an extended phone contact. This charge cannot be billed to health insurance.
Current Clients, if emergencies occur during evening hours or weekends that CANNOT wait until the office re-opens, please dial 503-294-1309 to reach our answering service. They will locate a clinician from our clinic to speak with you.
We are in network for the following insurance companies: Insurance Carriers.

When you schedule your first appointment we will inform you if the appointment is insurance billable. All costs quoted are estimates and contingent upon insurance approval of the claim. It is your responsibility to confirm your mental health/speech and language coverage and benefits.
All quotes for insurance billable services are estimates only and not a guarantee of coverage. Please read our Financial Policy carefully click here. Our billing office is available to answer questions at (503) 452-8002 ext.161.
Per HIPAA, Health Insurance Portability & Accountability Act, we cannot release records without explicit written consent. Please complete and mail a Release to Disclose Confidential Information form to the office, click here.
Please note faxing information requires written authorization.
The Children’s Program is now using an online prescription refill request form.

Using the online form will get a faster response than leaving a phone message. For more information or to use the online form follow this link: Prescription Refills

Some conditions require an office visit with your provider before your prescription refill can be approved. In this case, please schedule your return visit before leaving the office.

Do not wait for your medication to run out. Your provider must review and approve all prescription refill requests. Some medications require insurance pre-authorization. Please submit your refill requests 5 days before you will run out of medication. Refill requests received after 12 p.m. on Fridays, after business hours, or on weekends or holidays will be reviewed the next clinic business day.

We will try to address emergency prescription requests if possible. We do not always have a physician in the office to fill these for you. These requests will incur a $10 fee.